You have a period of 30 days to change your mind and return your package without having to give any reasons or incurring penalties. The return costs are at your expense. We will refund the full amount of the order as soon as possible, at the latest within 30 days of receipt of your parcel and subject that the parcel complies with the conditions below.
Return conditions for refund:
The returned item must be new, unused and in its original box.
Prior to returning the package, the customer must fill in a return request within the section "My Account – Order History." Before returning your parcel Pack N Board must approve your request. The status is updated directly into your "My Account - My Merchandise Returns" and it is also in this section that the Return Voucher is generated. The Return Voucher must be attached within the parcel.
After acceptance by Pack N Board, package and voucher must be returned at your expense to the following address:
PACK N BOARD / GIRAPHES
3 rue Michelet
No returns will be accepted at the headquarters of Pack N Board.
We recommend that you retain proof of deposit of the package given to you by the carrier. In case of loss of the package, no refund will be made without this proof of deposit.
All returned items (original packaging, accessories, manuals ...) must be returned completely intact.
Upon receipt of the package, Pack N Board considers the perfect condition of the goods. No returns will be accepted if returned items have been visibly used or damaged and if such use or damage makes the item unfit for sale. If the return is rejected by Pack N Board, the items will be returned to you at the expense of Pack N Board without qualifying you for any compensation or reimbursement rights (except to the subsequent exercise of the rights guaranteed to commodity).
Subject to compliance with these conditions of return, we proceed to refund items as soon as possible and at most within 30 days of the merchandise reinstatement in stock.
We do not provide any exchange. Exchange is equivalent to an accepted and refunded return followed by a new order.
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