With the exception of sale periods, all orders placed on our website before 11am on Monday through Friday (excluding holidays) are prepared and shipped the same day. You will receive a confirmation email upon receipt of your order and a shipping confirmation email when your package is delivered to the carrier. We provide a parcel’s tracking number in the email. The status of your order is available at any time in the section "My Account – Orders History."
We deliver to mainland France, Corsica, Monaco, European Union and Switzerland.
Our delivery times are calculated in working days. These are average times and they do not include preparation time by our warehouse. The packing list is included within the parcel.
Delivery time in metropolitan France, Corsica and Monaco:
• Colissimo: 2-3 days
• Chronopost 13h: the next day before 1pm
Delivery time EU and Switzerland:
• Colissimo: 7 days
• Chronospost: 2 days
We deliver Switzerland and all EU countries except Cyprus and Malta. Any delivery address outside this area will be refused during the ordering process. Addresses as the following will also be refused: PO Box, Hotel, cedex, military base. Products are shipped to the address you specified during the checkout process. Shipping costs are based on the country of destination, products weight and the type of carrier you selected.
The customer is responsible for checking the condition of the items delivered. You have a period of 3 working days after delivery to report any anomaly (damage, missing items from the order, package damaged or opened, broken item, defective item ...). You can send your complaint by e-mail to firstname.lastname@example.org.
After this notice, items will be considered compliant and free from defect.
If the defect or lack of conformity of the product is proven, PACKNBOARD undertakes to replace the item or refund you within a maximum of 30 days.
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